You can call us, insurance company or broker.

You can contact Magic Wand direct then inform your insurance company or broker we have attended the site. We are the preferred contractor of insurance companies so there’ll be no hassle.

There can sometimes be a delay when contacting insurance companies before they notify their contractors, so contacting us direct can greatly speed up the mitigation process.

Don’t panic, we will get it under control.

Material that feels dry to the touch doesn’t necessarily mean that it is dry. Many materials will hold a certain amount of moisture before they start to feel damp, because of this we recommend any equipment left on site by Magic Wand is
not altered until our technicians return unless otherwise stated.

Turning off or moving any equipment will prolong the drying process and increase the chance of secondary damage (i.e.
mould/microbial growth, further water intrusion, building/contents being damaged beyond repair.) and in the case of
any dehumidifiers, turning the machine off incorrectly will damage it.

Due to certain circumstances, such as severe weather events, the people at Magic Wand, the entire industry even, can
be inundated with catastrophes to attend which can affect any pre-arranged time for attendance. During these times we
always strive to give at least 30minutes notice and we thank you for your cooperation.

This will depend on many factors: age, material, settlement duration.

Once any carpet, flooring or structure is dry we organise for the carpet to be relayed (with new underlay if necessary)
and clean floor coverings/furnishings in the affected area/s back to a pre-damage condition removing any mark/s that
are a direct result of the water damage. We also inform other parties of any building works that may be required that it
is clear for them to proceed.

A cold damp white towel is sufficient for most spills on carpets. If there is a stain left after you’ve attempted to get it out
contact us, you may even be covered under your insurance policy.

That is dependent on what the client or anyone else before us has put on the mark and what method they’ve used to
attempt removal.

Yes, we do both private and insurance work. We started out doing private work and we’re appreciative of those people
that used us from the beginning to get us where we are today.