Frequently Asked Questions
My house is flooded, what should I do? Who should I call?
You can call us, insurance company or broker.
You can contact Magic Wand direct then inform your insurance company or broker we have attended the site. We are the preferred contractor of insurance companies so there’ll be no hassle.
There can sometimes be a delay when contacting insurance companies before they notify their contractors, so contacting us direct can greatly speed up the mitigation process.
Don’t panic, we will get it under control.
Everything feels dry can I turn off the equipment?
not altered until our technicians return unless otherwise stated.
Turning off or moving any equipment will prolong the drying process and increase the chance of secondary damage (i.e.
mould/microbial growth, further water intrusion, building/contents being damaged beyond repair.) and in the case of
any dehumidifiers, turning the machine off incorrectly will damage it.
Due to certain circumstances, such as severe weather events, the people at Magic Wand, the entire industry even, can
be inundated with catastrophes to attend which can affect any pre-arranged time for attendance. During these times we
always strive to give at least 30minutes notice and we thank you for your cooperation.
Will you be able to restore our damaged contents like new?
What is the process after everything has dried?
and clean floor coverings/furnishings in the affected area/s back to a pre-damage condition removing any mark/s that
are a direct result of the water damage. We also inform other parties of any building works that may be required that it
is clear for them to proceed.
I’ve spilled something on my carpet, what should I use to get it off?
contact us, you may even be covered under your insurance policy.
Can you get any mark out of the carpet?
Do you do private work? Or just for insurance companies?
that used us from the beginning to get us where we are today.